Once your booking request is submitted, a confirmation email will be sent after it has been reviewed and confirmed by our team.

A WhatsApp reminder will be sent one day prior to your appointment for your convenience.

All confirmed bookings are non-refundable.

This allows us to reserve dedicated time and care for each guest.

Yes. Appointments may be rescheduled once only, provided we receive at least 24 hours’ notice prior to the scheduled time.

Rescheduled appointments must be used within one month of the original booking date.

Requests made outside this timeframe will be considered forfeited.

Same-day changes, cancellations, or no-shows will result in the forfeiture of the appointment.

In such cases, the booking remains non-refundable and non-transferable.

We gently encourage guests to arrive on time to enjoy the full experience.

– Arrivals 10 minutes or more late will proceed as scheduled, with the original end time unchanged

– Arrivals 20 minutes or more late may result in cancellation without refund, in consideration of subsequent bookings

Bookings are reserved exclusively for the guest named at the time of booking and are non-transferable.

For comfort and safety, scalp treatments are generally recommended between 12–27 weeks of pregnancy.

Guests outside this period are welcome to book, and we kindly suggest consulting a healthcare provider if there are any concerns.

For rescheduling or enquiries, please reach us via WhatsApp.

Our team will be happy to assist during operating hours.